Effective Date: October 2026 | Last Updated: October 2026
Fair Consumer Guarantee
At Vedadi Jyotish Karmkand Shikshan Prashikshan Kendra, we are committed to upholding the highest dharmic standards of fairness, integrity, and transparency with all our students and spiritual seekers. Please review our Cancellation & Refund terms before completing course tuition payments.
Digital Course Goods Policy
Our courses consist of instant digital assets, copyrighted video masterclasses, sacred Sanskrit puja manuals, downloadable study PDFs, and live interactive Google Meet sessions. Due to the intellectual and irreversible digital nature of online knowledge, specific conditions govern cancellations and refunds.
1
Cancellation & Refund Eligibility
Eligible for 100% Full Refund
- Prior to Activation: Student cancels before UPI payment verification is approved by administration.
- Duplicate Payment: Student was charged twice for the same course enrollment.
- Unresolvable Technical Fault: In the rare event our technical team is unable to provide video streaming access within 48 hours of approval.
Non-Refundable Situations
- Courses Already Accessed: Once course lessons have been streamed or study PDFs downloaded in the student portal.
- Change of Mind: Change of personal schedule or interest after classroom access has been unlocked.
- Terms Violation: Accounts suspended due to credential sharing, abusive conduct, or intellectual property infringement.
2
Duplicate Payments & Overpayments
If an accidental duplicate deduction occurs (for instance, if you submitted two consecutive UPI transfers or completed both Razorpay and UPI checkout for the same course):
- The secondary duplicate payment will be refunded in full (100%) without any administrative deduction.
- Simply send your two UTR / Payment references to info@vjkspk.in or WhatsApp helpline.
- Reconciliation and refund initiation is executed within 24 to 48 hours.
3
Failed Payments Where Money Was Deducted from Bank
If money was debited from your bank account or credit card, but the checkout screen showed "Failed" or "Timed Out" and our system did not generate a successful order:
- This is an inter-bank or payment switch holding state. The debited amount is held by the banking network and does not reach the Gurukul merchant account.
- Per Reserve Bank of India (RBI) guidelines, your bank will automatically reverse and credit the amount back to your original source account within 3 to 5 banking business days.
- If the amount is not reversed within 5 days, please provide your bank statement / UTR to our desk so our payment gateway liaison can assist you in filing a banking trace ticket.
4
What Happens if a UPI Application is Rejected?
When you submit a UPI transaction reference, our Gurukul administrative desk verifies the bank credit. If an application is marked Rejected:
- Rejection Reason Stated: The exact reason is displayed on your Status Page (e.g. illegible screenshot, typo in 12-digit UTR, or credit not reflected in account).
- Resubmission Privilege: You can directly re-enter the correct UTR and attach a clean bank screenshot for re-verification without paying again.
- Refund Option: If you paid genuine tuition fees but are unable or unwilling to resubmit, upon providing valid bank statement proof of debit, the amount received will be refunded in full to your source account.
5
How to Request a Refund & Processing Timeline
To request an eligible refund, please email our finance desk at info@vjkspk.in with:
- Subject Line: Refund Request - [Your Full Name] - Ref #[Enrollment ID]
- Registered Student Login ID and Email Address
- Course Name & Date of Payment
- UTR Number or Razorpay Payment ID
- Clear reason for cancellation
| Stage |
Standard Timeline |
Description |
| Request Evaluation |
24 to 48 Hours |
Our accounts team verifies payment logs, student classroom access status, and eligibility. |
| Refund Initiation |
Within 2 Working Days |
Refund instruction is dispatched to payment gateway / banking network. |
| Credit in Source Account |
5 to 7 Working Days |
Funds reflect back in your original UPI VPA, debit/credit card, or netbanking account. |
Need Assistance with a Payment or Refund?
Our Gurukul support desk is here to assist you promptly. Contact us with your transaction reference:
